While family emergencies and illness do arise, bear in mind that in order to get the best results for your child, prompt and regular attendance to scheduled therapy sessions is critical.
 

 

Cancellation

If your child is unable to attend a therapy session, please contact us as early as possible. If you cancel less than 24 hours before your appointment, you may be charged for a full session.

 

No-Show

If you do not show up for a scheduled appointment, you will be billed a no-show fee. Therapy services will be terminated for clients with three no-show visits — or whose overall attendance is below 70 percent.

Financial Agreement

This is a plain text copy of the standard financial agreement you will receive as a new client:

 

It is your responsibility to pay REINS Therapeutic Services (Erin L. Koch and Associates, LLC) directly for services. You will receive an invoice on a session by session basis. Payment is due immediately.

 

Missed or canceled appointments — REINS Therapeutic Services (Erin L. Koch and Associates, LLC) reserves the right to charge a fee if you do not keep an appointment and have not provided at least 24-hours advance notice.

 

Cancellation of services — If you are unavailable for a scheduled appointment three times without calling to cancel at least 24 hours in advance of your appointment, REINS Therapeutic Services (Erin L. Koch and Associates, LLC) retains the right to discontinue treatment and to terminate services. Additionally, at the discretion of REINS Therapeutic Services (Erin L. Koch and Associates, LLC), excessive cancellations (70 percent or less average attendance) may result in termination.

 

If you decide to discontinue services with REINS Therapeutic Services (Erin L. Koch and Associates, LLC), you agree to give us 15-days notice.

 

If treatment is discontinued for any reason, you are responsible for paying for all services that were provided.

 

By signing this form, you agree to the following:

  1. Your payment will be made directly to Erin L. Koch and Associates, LLC for services rendered immediately prior to or following treatment sessions.
  2. Unresolved financial disputes for non-payment could result in the discontinuation of services and assignment of your account to a professional collection agency. Therefore, you agree that if it should become necessary for REINS Therapeutic Services (Erin L. Koch and Associates, LLC) to forward your account to a collection agency, you also will be responsible for the fee charged by the collection agency for the costs of collection.
  3. You have received a copy of the Attendance Policy.

Terms & Conditions

 

Attendance Policy